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Customer Support

Context Help

If you get lost inside our Control Panel, the very first step you should take is to click the Help button, which is present on each and every page. A pop-up menu will open. It contains in-depth info about all the actions that you can perform on that particular page. Each pop-up menu shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a vast collection of educational videos describing how to use our Control Panel. They're meant for those of you who want to see how things are being done instead of only reading articles. Thus, anyone can swiftly become familiar with our web hosting Control Panel by merely watching our step-by-step how-to videos.


If you can't find the solution you need, have a glimpse at our comprehensive FAQ database, which covers questions asked by real individuals and provides real solutions. We constantly update our FAQ section with new articles so as to embrace all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't find the answer you need in the Frequently Asked Questions database either, you can touch base with our fantastic team of customer service technicians available 24-7-365 and ready to help you with any problem. Each trouble ticket you submit will be responded to in less than sixty minutes (the average support ticket response time being about 20 mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 229931

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU


Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: