Garantías de Nivel de Servicio

GARANTÍAS DE REPARACIÓN

99.9% Garantía de tiempo de actividad de red
The Service Provider guarantees that the main virtual machine where your VPS is located will be up and running at least 99.9% of the time during your subscription with us. However, we cannot be held responsible for upstream problems outside of our network and areas where the Service Provider has no direct influence, tales como fallas proveedor de red troncal, de fibra óptica de la línea principal recortes, DNS o registrador problemas con los suscriptores’ domain names, problemas de enrutamiento entre la ubicación de un cliente y el centro de nuestros datos. La garantía de operatividad tampoco es aplicable si el servicio interrupción fue causada por un evento natural o no natural que no es directamente bajo el control (o jurisdicción) of the Service Provider. The Service Provider may temporarily deny or terminate the Service upon client’s failure to pay their charges at due time.

The Service Provider guarantees 99.9% network uptime and server stability for the main virtual machine. Esta, sin embargo, no se refiere a los problemas derivados de:

a. Desglose de hardware del servidor.

segundo. error del usuario(s) o interrupción propósito(s) (por ejemplo. if the client shuts his/her own server down, the Service Provider is not responsible for the downtime).

c. Failures due to software that is not explicitly supported by the Service Provider. Consequently, if a hardware crash provoked by the customer happens, the Service Provider has no responsibility for the resulting downtime.

Network Outages or Unexpected Downtime is any unplanned or unexpected interruption in the network availability due to hardware, software, network connectivity or data center problem, during which a 100% packet loss is experienced.

Scheduled Downtime is any scheduled interruption of the services for the purpose of network software/hardware upgrades, or replacement of any network equipment in order to be provided better service for the customers. Scheduled downtimes occur within pre-notified downtime periods, con hasta advertencias como sea posible enviados por correo electrónico o publicados en nuestra sección de noticias mínimo de 24 horas de antelación.

Garantía de respuesta SOPORTE

The Service Provider guarantees 24/7 apoyo disponible 365 días por año, for all the pre-installed software on your VPS. El soporte está disponible a través de nuestro formulario de contacto en línea, via email, and the VPS Plan Manager integrated ticketing system. Tickets to the technical support are replied to within no more than 60 minutes after they have been opened. Tickets to the sales staff are replied in 12 a 24 hours.